Cummins Sales and Service

Penny Willyerd a year ago

Very knowledgeable staff.Building clean .Everyone is helpful and kind .They had all the parts for our motorhome and were able to gets us right in.What angels in a dark time during our vacation.

Julia Flores a year ago

I would like to give Josh 20 stars however I’m only allowed to give him 5. He is extraordinary service manager who gave me the best quality service!. He also found me a hook up to my rv when I was told there was none. Speaking to him was a success since I have driven two hours and I was not feeling good. He made my evening comfortable and in the morning he made sure I was taken care off!. In addition, I like to also give Ricky a compliment he helped me with my black water tank and water tank he was so sweet and helpful easy to talk to.

Linda or Morris Tammen a year ago

Charged $1,857.24 for labor for generator repair. Our Cummins generator had stopped working. The weather service was predicting heavy rain and so it was essential that we have a back up power source for our sump pumps as soon as possible. I contacted Cummins Sales and Service in Normal. A repairman came out, diagnosed the problem (needed new battery charger), and then returned with the part needed for the repair. When he finished I was told that "full service ahd been completed". Complaints: 2 short visits = 345.6 hours of labor???? (=$1857.24 ) Full service was not complete - Air filters still almost completely blocked. - Old spark plugs not replaced. - Charged for 4 quarts of oil when unit only holds 3. Total bill for repair : $2561.39

Mary McConnell Terranova a year ago

I was not even Cummings customer, I had just called for info and these guys were amazing! It made me wish I had selected them to work on my motorhome instead of the place I chose. I would definately use them in the future - HANDS DOWN, NO HESITATION. They know and practice customer service 100%.

Jill Newbanks Edited 6 years ago

I would not even give them a one star after spending $2000.00 there. We had maintenance done all to find the air filter that was replaced flopping around when we got home after picking it up (things happen). We called not once but four times to get an estimate on tie rod ends and yet to hear back! Teresa says I'll call you back....still waiting!!!!! When you call nobody answers the phone or even returns your call when leaving a message. POOR CUSTOMER SERVICE & very disappointed with this place! To bad for them as we will be taking our business elsewhere that will take us seriously. Would NOT recommend this place!!!!!